Support
Need help with your account, a job, payments, or the app? We’re here to assist investors and field agents using Boots on the Ground.
Contact us
Email: info@bootsontheground.services
Mailing address:
Boots on the Ground Services LLC
9169 W State St #2858
Garden City, ID 83714
United States
We typically respond to support requests within 1–2 business days. Include your account email and, if applicable, the property address or job ID so we can help faster.
In the app
- Report an issue: Profile → Report an issue (opens email with your account details prefilled when available).
- Account deletion: Profile → Delete account. You can also email us if you need help removing your account.
- Payments: Job charges and saved payment methods are processed by Stripe. For card or payout questions, contact us at the email above and we’ll coordinate with Stripe as needed.
Common topics
- Sign-in, password reset, and email verification
- Creating or managing inspection requests (investors)
- Browsing, accepting, and completing jobs (field agents)
- Payment methods, job checkout, and inspector payouts (Stripe Connect)
- Privacy, data requests, and account removal